Call Center Performance Evaluation Services

NOTE: THIS IS NOT AN EMPLOYMENT PAGE! THIS IS FOR NEW CLIENTS SEEKING OUR CALL EVALUATION SERVICES ONLY!

Call Center Performance Evaluation

Our call center evaluation service can provide valuable insight into how your call center agents interact with customers. Your call center agents are the front line of your business in terms of effectively explaining your products and or services, answering questions, resolving issues and making the close. Do they show enthusiasm and excitement when talking to customers, are they friendly and knowledge and can they effectively close the sale. These things make a huge difference in terms of customer interactions and increasing your sales efforts. In today’s increasing competitive marketplace improving your call center is vital to thrive and stay ahead of your competition.

CallCenterQA.org will work with you to design a custom call center evaluation program that addresses your call center concerns. We can focus on specific customer interaction problem areas and give you an objective rating of your call center agents. We hire experienced telephone mystery shoppers from all over United States that pose as potential buyers and inquire about your products or services,  asking specific questions, and providing an impartial assessment of their interaction with your call center agents. This valuable feedback will help you identify and address and potential issues with your call center.

We can track and record all calls made and provide you with a detailed assessment and rating of your call center agents.

Benefits of our call evaluation service include:

– Identify and address potential customer interaction issues
– Improve call center productivity and performance
– Increase customer satisfaction and close more sales
– Telephone script provided or work with you to create a custom one for our telephone mystery shoppers
– Flexible – We work with all types of call centers of any size and budget.

Please complete the form below for more information and to receive a customized price quote.

Please complete the form below to request a call price quote for our call evaluation services. Please use the message field to provide us with more information about your call center(s).